We share these true stories of member experiences to help you avoid falling victim to a scam. If you ever have questions about the validity of a request for money or information about your account, contact us.
Dylan wanted to add new tunes to his workout playlist, but his Amazon music account wasn’t working. He called the help line number saved in his phone, and — to his disappointment — reached a recorded message about unusually long wait times. He hung up, searched online for “Amazon customer service”, and tried a different phone number.
Unfortunately, the phone number was fake, and the person who answered was not an Amazon employee...
The fraudster requested Dylan's card information so he could "test" whether his fix had worked. “Don’t worry if you see authorizations on your account,” the person told him. “They’re just tests. You don’t need to contact your bank or close your card.” Dylan complied.
You can probably guess what happened next: Dylan's playlist still needed updating, and a stranger used his account to purchase several fraudulent Amazon gift cards.
Don’t get played! Here are a few notes on how to avoid singing the blues: