 It started simply enough. A member received a text alert about a questionable Visa credit card transaction. They tapped “no”, which blocked the transaction from going through. (So far, so good.)
Next, the member received a phone call asking about the transaction. The Caller ID made it appear the call was coming from NorthCountry, so when the caller asked for the member’s online banking credentials, the member cooperated. (Red flag! We will never ask you to divulge your password.) Once logged in, here’s what happened next:
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